DFS Reviews

The installer seemed to rush through the whole thing, and now the sofa feels wobbly. There were also a few pieces missing, so it was not a great experience at all.

I went into the showroom expecting someone to at least point me in the right direction, but I ended up waiting around forever and basically having to make the effort to get anyone’s attention. The staff didn’t seem that interested in helping, and by the time I left I was annoyed.

The customer service from DFS was really disappointing. I kept getting passed from one person to another, and it felt like nobody actually knew what was happening with my issue. Compared to other companies I’ve dealt with, it was just so much more hassle than it needed to be. It took ages to get a proper answer, and by the end I was completely fed up. I wouldn’t be in a rush to buy from them again.

My sofa arrived with an issue, so I thought, okay, I’ll just contact DFS and get it sorted. Simple enough, right? Apparently not. It took ages to get any replies, and every time I did hear back, I seemed to be passed to someone else who had no idea what was going on. I kept thinking, surely someone must be able to help with this by now. The whole thing felt really frustrating and disorganized. the after-sales support was so poor that I wouldn’t buy from DFS again.

I ordered a grey sofa and somehow ended up with a blue one. Mistakes happen, I get that, but what bothered me most was that nobody really seemed to care or want to put it right. At the very least, you’d expect a bit of basic decency and some effort to sort it out.

I ordered a sofa and the delivery just turned into a total mess. The date kept getting pushed back, and I barely got any updates unless I chased them myself. It took way longer than they originally said, which was so frustrating?! I don’t think I’d bother ordering from them again

I bought this sofa thinking it would last a while, but it started sagging after just a few weeks. Super impressive, if the goal was to look worn out as quickly as possible. Definitely not worth the money.

The sofa itself is alright, no real complaints there so far. But the delivery side wasn’t great. Maybe they were having a busy day or something, I don’t know, but they seemed really rushed and barely said anything. They also left a few bits of packaging near the door, which I only noticed after they’d gone. When I asked if they could move it slightly, one of them came across a bit rude. It wasn’t a total disaster, but for what we paid, I expected a bit more care from DFS...

We’ve had our DFS sofa for just over a year now and it still looks decent to be fair... but the cushions have definitely gone a bit flat, and one of the arms doesn’t feel as sturdy as it used to. It’s not awful for the price, but with normal use I did expect it to last a bit better.

I’ve had this sofa for a few weeks now and, umm, I really don’t enjoy sitting on it. The cushions feel hard and kind of awkward, and the back support just isn’t great. I wish I had spent more time trying it out in the store before buying it.

I keep checking and there’s still nothing about my delivery. i expected some kind of update by now, but I haven’t heard back at all.

The sales visit was okay overall, but it kind of felt like they were rushing through it. I’m not totally sure about that part, but it just felt a bit quick and not as relaxed as I expected.

I really regret placing this order online. I paid for the sofa and thought everything was set, but I’m still sitting here with no sofa and no clear update. i wish I had just gone to a store instead because this whole experience has been a hassle.

At first I thought the prices didn’t look too bad, but by the time delivery and all the little extras were added on, it started to feel steep. Come on now, it shouldn’t jump up that much just to get the basics sorted.

For what I paid, I expected better quality and a smoother experience overall. It wasn’t terrible, but it felt very average for the money, and I left feeling like I’d overpaid. I wouldn’t be in a hurry to go back to DFS.

One of the recliners on our sofa stopped working after only a few months, which was frustrating, especially because we’d bought it expecting the warranty to protect us if anything went wrong.
DFS did get it sorted eventually, but it took longer than I thought it would and I had to chase a couple of times for updates. I hate feeling like I might lose out on something I’m covered for, so the lack of clarity made the whole thing more stressful than it needed to be.

The repair guy was friendly and the sofa is working again now, so I can’t complain too much. I just wish the warranty process had been quicker and a bit more reassuring from the start.

I’ve tried raising this complaint twice now, and it just feels like I’m being fobbed off every time!!! Still no proper answer, still no real help... really poor service all round!!